Here’s a novel idea for you Verizon – why not just put a list of phone numbers for all your support centers and what they handle on your website? You could get rid of that customer frustration machine you’ve got answering the phone now, and you’d get much more efficient employees. They wouldn’t have to do the job the machine was supposed to do – route calls. 

The Steelwood Chair – designed by Ronan & Erwan Bouroullec for Magis

This little chair is working hard for icon status. The above image is a production still from Gary Hustwits upcoming documentary on industrial design, Objectified . It also has 3 pages of this months Dwell dedicated to it.