Cody Shankman

Earned Media/Account Intern :: New York office

Social Media Hot Sheet - Week of 1/27/12

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From politics to privacy policies, this week's Hot Sheet has it all. Brought to you by your friendly neighborhood Earned Media team. Let us know what you think in the comments.

Hangin’ with President Obama
Google’s New Privacy Policy
Social Sharing, Illuminated

Variety: The Name of the (Social) Game

As any earned media enthusiast knows, the most important aspect of a digital campaign is having a diversity of sources. Facebook is nice but if you can find a way to include Twitter your content will have better reach. Youtube is always fun but incorporate a Tumblr account and suddenly you’re rolling in impressions. Now you want include Google+ as well? Friend – we may have a future together.


Each platform brings a unique approach and opportunity for brands to present their voice. As certain kinds of content flourish in different arenas, it is especially important to make sure to have diverse means by which to distribute this information. It is for this reason that I would like to see a more widespread adoption of foursquare brand pages.

Google+ Brand Pages

Google+ has finally rolled out their official brand pages, bringing their focus from purely consumer-based to include brands and companies as well. What makes a good brand page, though? Is this the right step to take? Here are some quick tips that should help you and your brand navigate this new social frontier and the many opportunities it presents.

Social Media Hot Sheet - Week of 8/1

Virtual Goods: The (Next) Final Frontier

The short: A recent study by eMarketer shows that virtual goods revenues continue to rise at a rate of 21.3% in the US (from $653 million in 2011 to $792 million in 2012). Mobile platforms, which are excluded by the previous figures, have also also seen incredible gains in virtual goods spending as the average revenue per user (ARPU) has far surpassed that of traditional advertising.
Why it matters: With more than half of all Facebook users having played a social game, there is a big opportunity for brands to capitalize as gamers love to purchase virtual goods, especially those that are branded. Because the individual cost per unit is so low, consumers perceive the cost of these goods to be negligible, meaning companies are likely to hit a large audience. Furthermore, the US is currently trailing behind countries such as Japan and China in their virtual goods consumption. Early actors in branded virtual goods could have a very good opportunity for exposure.

Social Proves to be Kindle Fire-starter

The short: Ars Technica, an art and technology blog, wrote a detailed review of the recently released Lion operating system by Apple. The 27,000 word review was available for free on the
Ars Technica website, yet 3,000 readers bought the review as a Kindle e-book, generating $15k of profit in the first 24 hours.
Why it matters: This popular review spread fast on the social web with thousands of tweets and Facebook likes. But when mobile readers saw the article’s length, they decided to pay for an offline copy, specifically formatted for their mobile device. Not only does this show that readers are willing to pay for quality content, but it’s an indicator that short bursts of social sharing can spark engagement of save-for-later, full-length content.

Facebook launches Facebook for Business. Your move, Google+

The short: With all the clamor for businesses to get on Google+, Facebook launches “Facebook for Business,” a section that “details some best practices and shows how Stories, Ads and Pages can work to increase business.”
Why it matters: If Facebook is worried about Google+ and businesses, brands should be thinking about it too. It’s not a coincidence that they chose to launch right after Google+ announced plans for their specialized business places. Best practices aside, these “Facebook stories” went from being focused on the consumer to now being directed right at businesses—the same target that Facebook plans to focus on with upcoming changes to its “stories” ad format.

Coca-Cola and Defining Valued Engagement

The short: Coca-Cola takes a holistic approach to social media by focusing on earned, owned, paid and shared content. The brand’s successful strategy centers on two key approaches: driving
engagement by posting shareable content that flows across multiple networks and encouraging expressions over impressions.
Why it matters: When measuring engagement, Coke stresses focus on expressions (sentiments their fans and consumers share, such as likes, comments, what they upload, etc.) rather than impressions. Coke also differentiates its brand by consistently posting compelling content, as well as engaging fans by requesting that they do the same. Taking a fan-focused strategy (as opposed to a one-way brand approach) has proven to translate Coke’s fan base into a highly engaged community that advocates for the brand.

Social Media Hot Sheet - Week of 7/25

Social Currency Accepted Here

The short: Earlier this week, American Express unveiled a new social shopping platform called “Link, Like, Love.” Cardholders simply connect their accounts to a Facebook app to gain access to
coupon-less deals and discounts that are personalized according to their likes, check-ins and friends. Merchants at launch include H&M, Whole Foods, Virgin America, Dunkin’ Donuts and 20th Century Fox.
Why it matters: This partnership exposes and capitalizes on the shortcomings of other deals platforms. Social cardholders won’t have to wade through chaff, while businesses can create offers
online and track effectiveness in real time. For American Express, it represents an excellent strategy to further grow its Facebook presence, develop loyalty and entice consumers to sign up for a card—their ultimate ROI. Yet, despite the initial traffic—and hype—that caused the app to crash on its first day, American Express needs to continue to produce relevant offers in volume for the platform to become a real and sustainable competitor to Groupon and its ilk.

Mobile is on Fire

The short: All signs point to sustained growth of mobile platforms. In terms of adoption, a recent Pew study shows that about 50% of consumers between 18 and 44 now own smartphones, with
numbers growing daily. With regards to usage, a myriad of options are becoming available for mobile payment solutions, as NFC technology continues to build momentum.
Why it matters: More than ever, brands must consider mobile as an integral part of product offerings, advertising campaigns, and promotions. Smartphones allow consumers to access their social networks any time and any where, providing brands the opportunity to connect with customers in new ways and stay connected no matter where customers go. As mobile payment solutions take off, brands have even more ways to translate on-the-go social interactions into actual sales.

How StumbleUpon is winning the web

The short: After the fall of Digg and rise of reddit, StumbleUpon – a popular, yet under-the-radar discovery engine – is now the biggest traffic driver among social media US-based startups.
Why it matters: There are many types of paid media you can use to supplement earned media – ranging from banners all the way to true social integration. Not only is StumbleUpon web-based – with a platform that rewards heavy users and well-liked content – they are also developing mobile platforms and continually evolving the algorithm that brings their users the best types of content.

Click Rates Complicate Online Video Ad Metrics

The short: A recent study shows that click through rates (CTR) for online video ads differ greatly depending on multiple factors, such as industry, age of consumer, and even day of the week. The study found that US-based audiences, for instance, are 27% more likely to clickthrough an online video on a Wednesday than on a Sunday and 15% more likely to clickthrough an ad about financial services than one about the automotive industry.
Why it matters: 58% of brands rely on CTR as their preferred measure of success for an ad. With variation as high as 46% within industry verticals, brands should avoid using it as their primary
metric as outside factors can have a strong influence on results. With variation of up to 27% dependent purely upon the day of the week, multiple factors need to be considered when using CTR to measure ad performance.