Luke W lists a bunch of interrelated topics, ideas, and concepts from his time at Web School. All of it related to designing products and services on the web (surprise!). Hard to pin down a clear thrust of the post, but there are some serious gems in there…

p. 3. Whoever can frame the problem best, is the most likely to solve it… In today’s digital world, getting clarity into the problems organizations face is sometimes more valuable than coming up with solutions.