Social Media

posted 02/23/08 by Ian Westcott

Oh man. Just when you thought you were getting a handle on this whole internet thing. Just when internet video started to… like.. you know, become something you could get your head around. Just when internet video became popular enough that you could really start to GET this internet thing. Lower res? 2-3 minutes long? Lower production values? Get it. Check. Priced accordingly. Banners are like billboards, viral videos are like infomercials. I get it now. Oh, if only it were that simple. Sadly, things keep on changing.

The Super Simple Overview

Social Networking. Community. Social Media. We’re not super big fans of the term “social media,” but.. it’s all related, we suppose (as an aside, we’re not a big fan of the term “earned media,” but that is the subject of some whole future blog post.
One day, somewhere around 2004 or so, people started friending each other on the internet. Friendster first, then MySpace, then Facebook, and a million others along the way (personally, we like to give props to Livejournal, which has never gotten its due as groundbreaking in this space). Friending each other on the internet. What did that mean? Why is that important?
I think the simplest way to look at it is through the prism of Viral Marketing. Viral marketing spreads a marketing message through a friend network – people find something humorous, so they pass on a link to someone else to share it with a friend, so that they can have a shared, common experience. Before social networking, for most people, this was maybe an email, or an IM to someone. Maybe they’d email it to two or three people. But as they “friended up” with more and more people on the internet, tools were developed to quickly, easily propagate that message (or “meme”) to many people at once.
And not only that, other people could see this happening, and measure the rate at which this happens. All sorts of interesting things come out of this. Whole maths and measurements about viral propagation speeds and online mavens and such fascinating stuff: what message move fastest? What sorts of people move the most messages? Who do people listen to the most?
There are a million ways to view this. Measuring the social graph. Niche and subcultural communities. Interconnected functionality (via Web 2.0 philosophies). There are a myriad of opinions on what value this provides to a brand. Whether it can be unlocked. Whether it’s worth advertising against. There’s a lot of money out there being placed on a lot of big bets. Will Facebook be worth its $10 billion valuation? Was Myspace worth $500 million? I mocked it at the time and in most ways, I was proven wrong, but I still maintain Rupert could have given me a tenth of that and I would have built a better MySpace, and Facebook has more than proven this viewpoint as at least viable.
We’re not especially in the game of placing the big entrepreneurial bets on developing communities that strive to aggregate large communities so they’re worth some money to the IACs of the world. We do, however, have a proven track record of aggregating audiences, and so of course we constantly endeavor to bring these skills to new areas that are of interest to marketing and advertising, and this, indeed, is one of those areas. We dabble, of course, on the community-as-startup side, but really, more than anything, we look for other ways to unlock value for our clients through social networking and community.
This area (and its cousin, user-generated content, UGC) is a scary area for marketers. Last year’s traditional party line about UGC and advertising was that marketers were nervous advertising against UGC because they didn’t know what sort of content they would be advertising next to. No one wants to put an ad next to a hate group’s fan page. I’ve always thought that inevitably these concerns would diminish for advertisers. The cynic in my notes that Hustler Magazine has no shortage of advertisers, and the naive optimistic citizen in me could have sworn there was supposed to be some separation between the editorial staff and the advertising staff at magazines, so this should have been a big problem in the magazine world too, right? But I think my friend Patty Mitchell put it best: “you’re in a parking lot, having a fight with your girlfriend, and you’re breaking up. And over at the side of the parking lot is a billboard for Verizon. Do you blame Verizon for your breakup? No. Life happens. And advertising is there. We’re used to it.” My views are probably optimistic, of course, as the recent acknowledgments from Google about difficulties advertising against Myspace and Youtube suggest. Still, though, if I were in the media planning business, I’d recommend you take advantage of other brands’ nervousness and reap the benefits of low CPMs. But, then again, I am not in the media planning business.
Yeah, so it’s scary. Where we excel is making it just a little bit less scary. Harnessing UGC for your brand, without potentially exposing it to damaging messages – such as our work on the M&Ms world. Or aggregating a community around a holistic set of principles and beliefs, and offering them utility and value, such as the branded utility + community approach we take with Kashi.com. Or finding a way for people to feel like they’re part of a community, without them going and being able to upload a bunch of porn, like our work for the Webby Awards and the People’s Choice awards.
We constantly look for ways, through our marketing R&D prism, to incrementally improve the social networking and community landscape for our clients. It’s an ongoing process, and one in which you’ll see a lot of activity from us in the coming months.

Here are some recent posts from our employees about Social Media:

Social Media Hot Sheet - Week of 1/27/12

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From politics to privacy policies, this week's Hot Sheet has it all. Brought to you by your friendly neighborhood Earned Media team. Let us know what you think in the comments.

Hangin’ with President Obama
Google’s New Privacy Policy
Social Sharing, Illuminated

2011 Timeline of Social Media Milestones


In an effort to make sense of the rapid changes in social media, we took an entire year’s worth of links and announcements from some of the key players and wove them into a simple linear narrative.
What began as hundreds of blog posts and stories has been distilled down to 65 of the most memorable milestones. Our intent was to provide a glimpse of the progress and innovation that took place in the past year across six social media platforms. If you care to go a bit deeper, click any individual story to link to its source article.
We’ve had a lot of fun putting this timeline together and hope you enjoy it as you relive the key highlights of 2011.

Social Media Hotsheet - Week of 1/13/2012

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Back by popular demand is the Earned Media team's Social Media Hotsheet. In this installment, the battle for social ads heats up while the debate between image-based content and text-based content continues. Let us know what you think in the comments.

Brands Embrace Pinterest
A Whole New World for Google Search
Facebook Fights Back with New Ads
Good Content is Shared More Than Images

Social Media Hotsheet - 2012 Preview

happy new year, 2012

2011 was a monumental year for social media. To summarize these events and look forward to another amazing year, our Earned Media team has put together a list of the top ten biggest trends and predictions. What do you think 2012 will bring?

Social Music Will Continue to Grow
The New Facebook and You
Mobile Will Crest in 2012
Google Plus: No Longer the New Kid on the Block
Influence Heats Up, Privacy Concerns Arise
Easy Image Sharing Proves to be Recipe for Success
Design Continues to Matter
Personal Data Showcased as Personal Experiences
As Seen on TV: YouTube in 2012
Amateurs’ Hour to Shine

Variety: The Name of the (Social) Game

As any earned media enthusiast knows, the most important aspect of a digital campaign is having a diversity of sources. Facebook is nice but if you can find a way to include Twitter your content will have better reach. Youtube is always fun but incorporate a Tumblr account and suddenly you’re rolling in impressions. Now you want include Google+ as well? Friend – we may have a future together.


Each platform brings a unique approach and opportunity for brands to present their voice. As certain kinds of content flourish in different arenas, it is especially important to make sure to have diverse means by which to distribute this information. It is for this reason that I would like to see a more widespread adoption of foursquare brand pages.

Finally, an Awesome Social Media Analytics Tool

Back in April I wrote a blog post about how effectively measuring the success of social media campaigns was frequently sought after but seldom achieved. Fast forward only eight months and it appears that a noble contender has finally arrived on the scene with the promise of delivering the social media analytics we’ve all only dreamed of. What’s this truly awesome company called? Actually, it’s called awe.sm.
If you’re familiar with bit.ly, the popular url shortening service, then you’ll easily understand how awe.sm works. Essentially, awe.sm creates and tracks custom, shortened urls for links that get broadcast on social media networks. Maybe it’s a link to your new blog post, new product landing page, or the download page of your latest software release. When people click on this link, in addition to getting forwarded to the full-length URL on your site, awe.sm tracks all the information of the interaction and stores it. After the tweet or facebook post or tumblr share has been shared over and over, these recorded interactions leave a breadcrumb trail that tells the entire story of who did the sharing, when it happened, and most importantly, what the effects were.
To get a sense of what a huge improvement this is, take a look at the paltry amount of information you get from a bit.ly tracked link. We launched an awesome screen saver earlier this year with a custom bit.ly link, and here is the page with the tracked statistics of how the link performed: https://bitly.com/l6vsHH+ Sure, there’s some information there, but not enough to draw any real conclusions.
Awe.sm takes link analytics about twenty steps further, providing true insight on a digital campaign. Awe.sm claims to map how a message spreads across a network and even show a social media campaign’s added value as an actual dollar amount. Can they really do all that? I’m not sure, but I’m willing to try the 30-day free trial to find out.

Boosted Secret Sites

Our latest project in the ongoing Boosted Series is Secret Sites, a scavenger hunt through the bizarre and wonderful corners of Internet culture.
Sound strange? Let us explain.
Our partners, Samsung and Intel, wanted the third installment of our Boosted campaign to retain the clue-based riddles of our last game, Tweetcracker. So, we’ve created several hidden sites as easter eggs around the Internet and created a clue-based, Hangman-inspired quest to find them.
Every few days the Boosted Secret Sites hub page reveals a challenge consisting of a URL full of numbered blanks. We post clues on Facebook and Twitter to help players find them. The hook? The first, eligible person who visits a Secret Site wins a Samsung Series 7 with 2nd Gen Intel Core i5 Processors.
Each secret site is a tribute embracing the knock-knock-jokes of Internet culture: the single-serving site. We’re not only informing our target of tech-savvy folks that Samsung makes laptops with Intel processors, we’re letting them know that together, these brands get the internet. The first challenge led users to www.ScratchAndSniffWebsite.com.
We didn’t need to bury the message about the Series 7 within the execution. We created ads that are, at their core, a fun and enjoyable experience (gasp!). And luckily, Samsung and Intel were on board. How couldn’t they be when we have a 312px tall Intel logo on www.ClientDreamWebsite.com.

A Fashion-Forward Conference

J. Peterman was ahead of its time, seriously. The brand’s famous catalog-which lent each of its product an offbeat yet witty backstory-can now be considered a forerunner to what fashion blogs are doing today: seamlessly merging content with commerce.
This was just one of many insights from the Assembled Fashion conference on Saturday, when over a hundred fashionistas, fur vests, counsel-seeking entrepreneurs and “techanistas” gathered at NYC’s General Assembly to get a full download on the latest trends, technologies, and opportunities happening in fashion today. Plenty of fashion insiders spoke across a series of themed panels on social, flash sales and the mathematical formula to enhance your backside in jeans (tip: it’s all about the pockets, people), including uber-popular blogger Kathryn Finney of The Budget Fashonista, Gilt Groupe Women’s GM Jyothi Rao, Lucky Magazine Director of Digital Content Caroline Wexler, Fashism CEO Brooke Moreland and Birchbox Co-Founder Katie Beauchamp, to name a few.