Social Media

posted 02/23/08 by Ian Westcott

Oh man. Just when you thought you were getting a handle on this whole internet thing. Just when internet video started to… like.. you know, become something you could get your head around. Just when internet video became popular enough that you could really start to GET this internet thing. Lower res? 2-3 minutes long? Lower production values? Get it. Check. Priced accordingly. Banners are like billboards, viral videos are like infomercials. I get it now. Oh, if only it were that simple. Sadly, things keep on changing.

The Super Simple Overview

Social Networking. Community. Social Media. We’re not super big fans of the term “social media,” but.. it’s all related, we suppose (as an aside, we’re not a big fan of the term “earned media,” but that is the subject of some whole future blog post.
One day, somewhere around 2004 or so, people started friending each other on the internet. Friendster first, then MySpace, then Facebook, and a million others along the way (personally, we like to give props to Livejournal, which has never gotten its due as groundbreaking in this space). Friending each other on the internet. What did that mean? Why is that important?
I think the simplest way to look at it is through the prism of Viral Marketing. Viral marketing spreads a marketing message through a friend network – people find something humorous, so they pass on a link to someone else to share it with a friend, so that they can have a shared, common experience. Before social networking, for most people, this was maybe an email, or an IM to someone. Maybe they’d email it to two or three people. But as they “friended up” with more and more people on the internet, tools were developed to quickly, easily propagate that message (or “meme”) to many people at once.
And not only that, other people could see this happening, and measure the rate at which this happens. All sorts of interesting things come out of this. Whole maths and measurements about viral propagation speeds and online mavens and such fascinating stuff: what message move fastest? What sorts of people move the most messages? Who do people listen to the most?
There are a million ways to view this. Measuring the social graph. Niche and subcultural communities. Interconnected functionality (via Web 2.0 philosophies). There are a myriad of opinions on what value this provides to a brand. Whether it can be unlocked. Whether it’s worth advertising against. There’s a lot of money out there being placed on a lot of big bets. Will Facebook be worth its $10 billion valuation? Was Myspace worth $500 million? I mocked it at the time and in most ways, I was proven wrong, but I still maintain Rupert could have given me a tenth of that and I would have built a better MySpace, and Facebook has more than proven this viewpoint as at least viable.
We’re not especially in the game of placing the big entrepreneurial bets on developing communities that strive to aggregate large communities so they’re worth some money to the IACs of the world. We do, however, have a proven track record of aggregating audiences, and so of course we constantly endeavor to bring these skills to new areas that are of interest to marketing and advertising, and this, indeed, is one of those areas. We dabble, of course, on the community-as-startup side, but really, more than anything, we look for other ways to unlock value for our clients through social networking and community.
This area (and its cousin, user-generated content, UGC) is a scary area for marketers. Last year’s traditional party line about UGC and advertising was that marketers were nervous advertising against UGC because they didn’t know what sort of content they would be advertising next to. No one wants to put an ad next to a hate group’s fan page. I’ve always thought that inevitably these concerns would diminish for advertisers. The cynic in my notes that Hustler Magazine has no shortage of advertisers, and the naive optimistic citizen in me could have sworn there was supposed to be some separation between the editorial staff and the advertising staff at magazines, so this should have been a big problem in the magazine world too, right? But I think my friend Patty Mitchell put it best: “you’re in a parking lot, having a fight with your girlfriend, and you’re breaking up. And over at the side of the parking lot is a billboard for Verizon. Do you blame Verizon for your breakup? No. Life happens. And advertising is there. We’re used to it.” My views are probably optimistic, of course, as the recent acknowledgments from Google about difficulties advertising against Myspace and Youtube suggest. Still, though, if I were in the media planning business, I’d recommend you take advantage of other brands’ nervousness and reap the benefits of low CPMs. But, then again, I am not in the media planning business.
Yeah, so it’s scary. Where we excel is making it just a little bit less scary. Harnessing UGC for your brand, without potentially exposing it to damaging messages – such as our work on the M&Ms world. Or aggregating a community around a holistic set of principles and beliefs, and offering them utility and value, such as the branded utility + community approach we take with Kashi.com. Or finding a way for people to feel like they’re part of a community, without them going and being able to upload a bunch of porn, like our work for the Webby Awards and the People’s Choice awards.
We constantly look for ways, through our marketing R&D prism, to incrementally improve the social networking and community landscape for our clients. It’s an ongoing process, and one in which you’ll see a lot of activity from us in the coming months.

Here are some recent posts from our employees about Social Media:

Social Media Hot Sheet - Week of 5/18

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Here's our short list of what's hot right now in the field of Social Media. Week of 5/21/2012

Facebook IPO Tops the Headlines
Facebook Launches App Center
Viddy’s Boom Part of a Larger Trend
Tweets of the Week in Your Inbox

Talking Memes @Internet Week NYC

There’s been some great, informative panels this week at Internet Week NYC. Today our very own Kristin Maverick spoke on a panel about memes and how they impact brands. In summary, working with memes can be a very delicate tactic, because by nature, they are constantly evolving as the inside joke gets told over and over. Predicting or controlling that evolution is near impossible, and can easily end up backfiring for a brand. However, there are some clever ways to ride on the coattails of a meme without crossing into risky territory, like with the use of improv Scumbag Steve in the Pepsi Internet Taste Test.
The panel discussion was popular on Twitter, where numerous people shared their favorite quotes and some of their own perspectives.

Pepsi NEXT's Internet Taste Test, The Aftermath

As we’re sure you can guess – the team has been pretty busy over the past few weeks flying out to LA, working with editors and Funny or Die to complete our latest project: Pepsi NEXT’s Internet Taste Test.
Between three shoots out in LA, endless hours editing and uploading, the team pulled together over 480 videos of our Funny or Die improv actors trying out Pepsi Next for readers like you. 
We’re all finally back to normal, caught up on sleep and looking back as to how awesome this really was. We thought it’d be fun to share with you some of the results as well as some pictures and fun facts about the campaign we really loved. Enjoy!!
  • 480: Total videos shot
  • 160: Average number of videos shot over 3 days
  • 4: Sound stages used at one time
  • 237: Wigs and props used to create the characters
  • 3 1/2: Bearded Creative Directors from TBG (We’re counting Benjamin as he was traveling)
  • 20: Improvisors on set each day being hilarious
  • 1500: Approximate number of Pepsi NEXT cans opened on set
  • 1,500,000: Current views of the Rob Riggle Funny or Die video – an impressive statistic as branded content similar to this has never performed this well, earning “Immortal” status. 
  • 1: Dark Samurai caught on camera
  • 11: Improv actors filmed without their shirts on
  • Top media placements who wrote about us: Mashable, ClickZ, Brandchannel, Adweek, Adrants and Huffington Post
  • Top influencers joined the campaign early on: Greg Clayman from The Daily, Jonah Peretti from BuzzFeed, Funny or Die CEO Dick Glover, Webby Awards President David-Michel Davies and popular entrepreneur Gary Vaynerchuk
  • Ranked among the top 10 sassiest brands in social by Mashable
Now on with our favorites:








Social Media Hot Sheet - Week of 4/30

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Politics, social seating, and cloud storage fill the pages of this week's Social Media Hot Sheet, brought to you by your friendly neighborhood Earned Media team. Let us know what you think in the comments.

The Perks of Klout’s New Brand Squads
KLM's Facebook Friendly Skies
Cyber Intelligence Sharing and Protection Act (CISPA)
Google Drive: Triumph or Threat?

Social Media Hot Sheet - Week of 4/9/12

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PSFK Conference NYC
Facebook Acquires Instagram
Facebook Timeline for Brands has Officially Launched

Pepsi NEXT Launches the World's First Internet Taste Test

We’re super excited to announce today the launch of a project we’ve been working on with Pepsi’s newest product: Pepsi NEXT, a cola with real cola taste and 60% less sugar.
Everyone should head over to Facebook.com/PepsiNEXT to participate in the world’s first Internet Taste Test proving the product premise, “Drink It To Believe It.” By clicking through you are entered for the chance for noted LA improv actors do their best impression of you trying Pepsi NEXT for the first time, using information from your Facebook profile.
The Barbarian Group, in partnership with our friends over at Funny or Die, produced the real-time campaign that features Rob Riggle, with humorous (and sanctioned) impressions of notable pop culture figures like Internet mogul Gary Vaynerchuk, BuzzFeed CEO Jonah Peretti and a favorite internet meme here at TBG, Scumbag Steve.
The team here is so excited about this launch as it’s an example of how a big digital creative concept, rooted in social media, can launch a new brand to the masses. It’s a highly ambitious idea that, at its core, depends on spontaneous, on-set invention and large-scale video production in near real time.
We’re excited that Pepsi NEXT came on this wild ride with us.
It’s Gonna Be Awesome.


Is Pinterest the next...

We’ve seen a lot of discussion lately about Pinterest being the next…well, everything. It’s the next Facebook. It’s the next Iran. It’s the next…you really can name it and there’s been a discussion about it.
But what is Pinterest really? The Earned Media team here at The Barbarian Group is here to help answer that question with our newly launched site. Fill in the blank and find out for yourself at ispinterest.com

Why People Share

Understanding social networks and the human behavior within them is no longer a mystery. Rather, there are many detailed research papers that clearly explain how, why, and what people share online and offline. You could spend an entire lifetime studying this research, or you could simply learn about it from Paul Adams, a Facebook employee who deeply understands social behavior. Paul’s writings and presentations are refreshingly straightforward and undeniably enlightening. I recently saw him speak at the Facebook Marketing Convention (fMC) and am still digesting all the incredible information I learned from him.
So why do people share?
Let’s start with the 200 Word Version:
People share online for the same reason they share in real-life. It’s simply part of being human, and our species has improved its chances of survival by learning from each other. These interpersonal relationships are best formed through repeated, light-touch interactions about the things around us. We talk to craft our identity and are attracted to those who are similar to us. We take in lots of facts, but typically want to talk about what we feel. We like and comment on each other’s posts, not as a reaction to the content, but rather as a step towards the people involved. We live with hundreds of relationships, but almost exclusively interact with the same small group of people who make up our inner circle of strong ties. Information spreads fastest and farthest through these close relationships, and far more than through “influencers” who we don’t personally know. We intuitively know how to connect through conversation, and are immediately turned off by brands who talk about themselves too much. Brands who converse, are good listeners, and let us talk about ourselves and our friends are most successful in engaging our attention and providing us with a means to share.
Have time for the 30 Minute Version?
Watch this video of his talk at the fMC convention in NYC on Feb 29th. He covers a lot of ground and makes the subject really fun.

Still wanting even more?
Consider reading his book Grouped. It’s written in plain language with brand marketers in mind, so it’s a very concise read that talks about the theory as well as simple ways to implement the ideas in our professional lives.